At lia sophia, Customer satisfaction is our No. 1 priority.

To ensure that we always exceed your expectations, we offer a full Lifetime Replacement Guarantee.

Because the guarantee is offered by lia sophia, ALL returns or exchanges MUST be handled through the company and NOT the Advisor. Shipping charges are not refundable, and cash refunds are not available after 45 days.

• Jewelry may be returned for replacement due to a manufacturer's defect, with your original Purchase Receipt/proof of purchase.
  
• Jewelry returned within 120 days will be replaced at no charge.
  
• After 120 days, please add a $5 PER ITEM handling charge.
  
• If your original selection is no longer available, you may choose another item(s) of equal or greater value, or you will receive a gift certificate for its retail value.
  
• If you select an item(s) of greater value, the retail difference and applicable sales tax are required.

Please include your Purchase Receipt along with the Exchange Form found on the back of the Customer Selection Ticket.

OR your Purchase Receipt along with a copy of the Exchange Form available to download and print here. Be sure to keep a copy for your records.

Please include your Customer Invoice/Purchase Receipt and complete the Exchange Form on the back. Be sure to keep a copy for your records.

lia sophia attn: Exchanges
855 Foster Avenue
Bensenville, IL 60106

Please allow two to three weeks from the date received for handling.