We currently have two opportunities for a Product Coordinators/Designers at our home office. The ideal candidates will have a minimum of 3 years Jewelry Design experience and support lia sophia with up to date trends in the Jewelry Industry.

Primary Duties and Responsibilities:

* Shop the market and advice of hot trends and unique styles.
* Collaborate and assist in development of collections.
* Attend fashion and fine jewelry shows throughout the United States.
* Research new potential vendors.
* Attend National Conference in Chicago every year.
* Assist with price negotiations and manufacturing suggestions.

Required Skills & Education:

* Ability to multi-task
* Public speaking
* Photoshop, Illustrator and draw and sketch by hand.
* Knowledge of jewelry beads and design
* Knowledge of Macintosh and PC
* High School Diploma, two year degree in Design field preferred.
* 3 to 5 years of Fashion Jewelry Design

We currently have opportunities for Returns & Exchange Specialists in our Bensenville warehouse. The ideal candidate will be a self-starter who will be primarily responsible for being the first point of contact for the Returns & Exchange Clerks with training questions or escalated calls. Answer incoming calls from clerks, effectively solving the problem with side by side coaching or detailed instructions via the phone; ensuring a clear understanding to avoid future calls and achieve One Call Resolution.

Candidate will also acts as a liaison between Returns & Exchange Clerks and management team; passing on only the most difficult situations to Leads, Supervisors or Managers.

Primary Duties and Responsibilities:

* Research daily returns/exchanges identified with a discrepancy.
* Follow department procedures to resolve discrepancy in a timely and amicable manner. Process return/exchange.
* Respond to calls, emails, and correspondence from Advisors and customers in a timely and efficient manner.
* Open, prepare and enter returns and exchanges.
* Research and problem solve customer/Advisor requests
* Computer research and date entry
* Various clerical duties including filing and copying paperwork
* Some correspondence with Advisors and customers verbally and in writing

Required Skills and Education:

* 1-2 years call center experience
* 1-2 years data entry experience
* Knowledge of lia sophia products, policies and procedures preferred
* Detail oriented, excellent communication and problem solving skills
* Ability to work in a fast-paced, dynamic environment with excellent organizational and time-management skills.

We currently have opportunities for Returns & Exchange Specialists in our Bensenville home office warehouse. The ideal candidate will be a self-starter who will be primarily responsible for being the first point of contact for the Returns & Exchange Clerks with training questions or escalated calls. Answer incoming calls from clerks, effectively solving the problem with side by side coaching or detailed instructions via the phone; ensuring a clear understanding to avoid future calls and achieve One Call Resolution.

Candidate will also acts as a liaison between Returns & Exchange Clerks and management team; passing on only the most difficult situations to Leads, Supervisors or Managers.

Primary Duties and Responsibilities:

* Identify training needs, work with Supervisors, Managers and Trainers to meet company expectations
* Take effective measures to eliminate call backs
* Assist employees with daily guidance
* Turns complaints into opportunities
* Demonstrates strong persuasive skills
* Readily accessible to Returns & Exchange Clerks


Required Skills and Education:

* One year call center experience, preferably knowledge of lia sophia product, policies and procedures
* Capable of handling difficult situations in a calm and objective manner
* Keeps well informed of daily changes affecting the workplace
* Ability to work in a fast-paced, dynamic environment with excellent organizational and time-management skills.
* 1-2 years working experience

* Distribution Generalist/CDL Driver-CLass A (backup) (#70260)

We currently an opportunity for a 1^st Shift Distribution Generalist/CDL Driver-Class A (Backup) at our Roselle facility. The ideal candidate will be responsible for product and supply receiving, backorder fulfillment, picking line replenishment, carton staging and taping, quality control, inventory control, material handling and loading. Candidate will assist with driving responsibilities on an as needed basis.

Primary Duties and Responsibilities:

* Perform work under the direction of warehouse lead, supervisor or manager.
* Drive among three locations on an as needed basis
* Perform system and/or manual tasks to support inbound and outbound operations.
* Identify and resolve issues in various functional areas including breakdown, put away, replenishment, QC, staging, loading and shipping.
* Separate and label products received, stock product into identified locations verifying SKU and quantity accuracy.
* Inventory and location lookups.

Required Skills & Education:

* Valid CDL drivers license-Class A.
* Ability to multi-task and be detail oriented.
* Ability to adapt and be an advocate for change.
* Ability and desire to work in a fast paced, organized, positive environment.
* High school diploma or equivalent.
* Minimum 2 years experience in related field.

Brand Coordinator (#70284)

We currently have an opportunity for a first shift Brand Coordinator for our Wood Dale location. This position will work with field and lia sophia management to ensure that brand integrity is maintained and field public relations opportunities are maximized. Extensive phone, email and writing is required.

 Primary Duties and Responsibilities:

* Work with localized PR company to execute localized PR marketing plan and determine how to maximize additional opportunities with them.
* Ongoing review of eBay to minimize lia sophia illegal offerings. This includes copyright and selling violations. Work with third party to research offenders and make termination recommendations.
* Ongoing review of search engines to find illegal website and sponsored link violations. Track offenders and turn over to appropriate department for written contact and file notes.
* Respond to phone and e-mail questions from field regarding proper logo use. Ensure that responses are consistent and within brand standard.
* Ongoing research of industry approach to brand standardization.
* Assistance in development of training materials on brand standards for both internal and field use.
* Copywriting overflow as needed on communications team. Excellent writing and interview skills.

 Required Skills and Education:

* Bachelors degree in Communications, Public Relations, Marketing or related field.
* Minimum of three years of brand experience in a corporate environment.
* Strong Internet and PC skills.
* Excellent communication/people skills, both in writing and over the phone.
* Ability to handle multiple assignments/projects at one time and meet or exceed deadlines.
* Keen attention to detail.
* Strong organizational/time management skills.
* Basic understanding of direct selling industry.
* Powerpoint skills a plus.

Senior Accountant (#70287)

We currently have an opportunity for a Senior Accountant for our Wood Dale location. This position is primarily responsible for preparing, examining, and analyzing accounting records, financial statements, and any other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.

Primary Duties and Responsibilities:

* Maintain fixed assets log
* Handle departmental expense reporting and budgeting
* Handle 401K administration and audit
* Participate in month-end closing
* Handle international division/consolidated accounting
* Back-up for Accounting Department
* Document business process
* Perform bank reconciliation
* Perform other tasks or projects assigned by Management
* Perform administrative duties for Management
* Work overtime when needed

Required Skills and Education:

* Four year degree in Accounting or related field.
* Minimum 5-7 years of accounting experience.
* CPA certification a plus.
* Experience with International division accounting.
* Experience with Accounting consolidation.
* Experience with 401K administration and audit.
* Detail oriented, self-motivated and able to maintain a high degree of accuracy.
* Exceptional multi-tasking skills.
* Ability to meet strict deadlines.
* Good communication and organization skills.
* Proficient with Microsoft Excel.
* Proactive and ability to work independently and as team.

Returns & Exchange Lead-2 (#70290)

We currently have an opportunity for a Returns and Exchange Lead-2 at our Bensenville warehouse. This position is primarily responsible for providing support, coaching and development to the Returns and Exchange Specialist team.  Monitor inbound phone calls, ensuring proper phone protocol, policy and procedures are being followed.  Assist Supervisors and Managers to achieve One Call Resolution.  

Primary Duties and Responsibilities:

* Monitor phone skills, making sure we have the right people, right place, and right time.
* Monitor breaks and lunch coverage.
* Coach and develop Specialists.
* Identify training needs; work with Supervisors and Manager to meet company expectations.
* Establish work flow-delegate appropriately.
* Keeps employees focused on achieving goals, provide weekly feedback.
* Take prompt action to minimize down time.
* Develop a productive work environment.
* Display excellent communication and organizational skills.
* Maintain order and discipline.


 Required Skills and Education:

* Associates or Bachelor degree preferred.
* Two years of customer service experience.
* Two years experience in a leading or management role.
* Ability to work in a fast-paced, dynamic environment with excellent organizational and time-management skills.